Shipping & returns
Only damage goods are refundable.
All damage products must be returned within 10 days of purchase and in their original condition.
Star Lashes World does not provide return shipping labels and recommends using an insured and tracked shipping method as we are not responsible for returns lost in transit.
Upon receipt of your return, you will be refunded within 3 business days.
Shipping is provided by Canada Post, DHL and Federal Express.
A tracking number will be provided in your shipping confirmation email for you to track your purchase.
Once delivery confirmation becomes available, Star Lashes World is no longer liable for any lost, stolen, or misplaced packages.
Please contact the shipping service for any questions regarding shipping.
NOTE: International Canada Post regular shipping packages do NOT have tracking numbers.
Federal Express 1(800)463-3339
It is the Purchaser’s responsibility to provide an accurate address and contact information. Please ensure you have items delivered to a location where you will be able to receive the package personally.
In the event you have a postal box, it is your responsibility to insure your package are not left in heat or extreme cold.
We are not responsible for any additional customs charges or fees once your package has left our facility. Customs charges and fees are the sole responsibility of the purchaser. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information.
If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs. Customers have up to a maximum of 90 days from the date the order was made to claim their package as lost in order to receive any sort of compensation regarding their order.
If you wish to order an out of stock product please let us know and we will contact you as soon as it’s available.
*No returns on adhesives.
*Training are not refundable.
*deposits are non refundable.